I could tell you how many steps make up the streets rising like stairways, and of the degree of the arcades' curves, and what kind of zinc scales cover the roofs; but I already know this would be the same as telling you nothing. The city does not consist of this, but of relationships between the measurements of its space and the events of its past...A description of Zaira as it is today should contain all Zaira's past. -Italo Calvino, Invisible Cities

Thursday, May 19, 2005

People Inspired Innovation

The fourth People Inspired Innovation Conference will be held in Essex September 21-23. From the website: "PII provides a forum to discuss the design of better products and services through understanding the needs of people. In addition, it looks at how the knowledge gained from understanding people should provide a basis for informing public and corporate strategy." I will be giving a presentation on how we work with the business units to innovate solutions that work for the customers and Pitney Bowes.

The conference is hosted by Chimera, a research group that spun off from BT a few years ago. They are now associated with the University of Essex, and the combined academic/consulting research they do gives them an interesting perspective.

I went to PII 3 a couple of years ago, and it was a great experience--one of those few conferences where every talk was worth listening to. Even if you can't attend the conference, I recommend checking the website from time to time as it is updated with the abstracts and presentations. Most of the PII 3 presentations are available online as well.

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