He begins by stating, "Users that innovate can develop exactly what they want, rather than relying on manufacturers to act as their (often very imperfect) agents. Moreover, individual users do not have to develop everything they need on their own: they can benefit from innovations developed and freely shared by others."
Interesting thesis. Especially interesting for those of us who work in user centered innovation, on the belief that by gaining a deep insight into the user experience we (the manufacturers) can create superior solutions. Actually, I think there is room for both. The users can develop exactly what they want, but I would like to continue to believe that our ethnographic insights can lead us to develop what the users didn't realize they wanted or needed.